Improving Performance

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About the Course

Successful teams are created when the leader provides a clear sense of purpose, while focusing on building an environment where members are empowered, motivated and challenged, and where individuals feel their strengths are being capitalized on. High Performance Teams always look for ways to improve their business performance, which distinctly separates them from others. Open and effective communication is one of the central keys to successfully leading these teams. During this two-day course delegates will explore key principles and techniques in a risk-free environment that will help them develop a winning formula with their teams.

Who Should Attend?

Managers, supervisors, and team leaders who are responsible for building and maintaining effective teams in the workplace.

By the end of this course you will be able to:

  • Have a clear definition of what is a high performance team
  • Understand leadership principles and techniques that build strong teams
  • Have an insight into the behaviors, skills, qualities, etc., of leaders of successful high performing teams
  • Aware of your own management style
  • Understand team dynamics and ‘the cycle of team development’
  • Aware of team roles and how they influence team performance
  • Learn about the essential processes of good team communication
  • Explore how to deal with challenging team situations

Course Duration: 2 days

Course Contents

  • What is ‘high performance’?
  • What are the characteristics that make ‘high performing teams’ different from other teams?
  • Defining leadership
  • The behaviors, skills, qualities, etc., needed to lead a high performance team
  • Managing vs leading
  • Practical examples of leadership in action
    • Redefining – what can we do better?
    • Action-centered leadership
  • How teams are formed
  • Creating an environment for high performance
  • A clear sense of purpose
  • Goals & objectives
    • Setting goals & objectives
    • Benefits of objective setting
    • Difficulties associated with objective setting
    • Smart(er) objectives
  • A reminder of the characteristics of high performance teams
  • Where is your team focused?
  • A closer look at communication
    • The communication process
    • The first impressions
  • Active listening
  • Overcoming the barriers to effective communication
  • Good questioning techniques
  • Giving & receiving feedback
    • A formula for giving feedback
  • Delegation
    • How to delegate
    • Levels of delegation
  • Understanding motivation & demotivation

Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate.

* Discounts available for multiple bookings

 

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