Middle Management Skills

 

Training Description 

In industry and elsewhere there have been great leaders but were they born or created to lead group’s teams and major organizations. Managing and Leading require certain traits and skills that motivate and create the drive to succeed in their business objectives. Management and leadership skills and abilities need to be developed and self-assessed periodically for performance and further development and progression.

This course has been specifically designed to enhance the delegate capabilities to promote and develop the key managerial competencies identified as appropriate and desirable for this level of management. It also help in the process to broaden the delegate’s managerial perspective.

Training Objectives

Each attendee who will complete this training will gain the following outcomes:-

  • Apply and gain an in-depth knowledge on middle management skills.
  • Explain leadership and advanced managerial skills needed for senior positions.
  • Effectively coach and appraise their followers.
  • Apply problem-solving techniques to overcome obstacles facing them/their department.
  • Learn to resolve conflict based on a win-win approach.
  • Explain and manage change leading to continuous improvement.
  • Develop time and meeting management improvement action plans.

Who should attend?

The course is intended for department heads, superintendents, senior supervisors and others who need to develop their managerial skills.

Training Duration: Five (5) days

Training Program

The following program are planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:

DAY 1

08:30 – 09:00

Registration & Coffee

09:00 – 09:30

Welcome & Introduction

09:30 – 10:30

Leadership

Characteristics of Leaders  Leadership versus Management: The Vital Differences

10:30 – 10:45

Break

10:45 – 12:30

Situational Leadership  Attitudes

12:30 – 01:30

Personality  Implications for Managers

01:30 – 02:10

Lunch

02:10 – 03:30

Concepts for Motivating Your Followers  Various Theories of Motivation

03:30 – 03:45

Break

03:45 – 04:00

Training Wrap-Up

04:00

End of the Day One

DAY 2

09:00 – 09:30

Training Recapitulation for Day One

09:30 – 10:30

Coaching and Appraising Performance

  • The Psychology Behind Coaching

10:30 – 10:45

Break

10:45 – 12:30

Why and How to Coach  Setting Performance Standards and Conducting Appraisal Interviews

12:30 – 01:30

Problem-Solving and Decision-Making Interviews

  • Principles of Solving Problems

01:30 – 02:10

Lunch

02:10 – 03:30

The Manager as a Decision Maker

03:30 – 03:45

Break

03:45 – 04:00

Training Wrap-Up

04:00

End of the Day Two

DAY 3

09:00 – 09:30

Training Recapitulation for Day Two

09:30 – 10:30

Problem-Solving and Decision-Making Interviews (Cont’d)Rationality, Bounded Rationality and Intuition  Types of Problems and Decisions

10:30 – 10:45

Break

10:45 – 12:30

A Rational Approach to Problem-Solving  Tools and Techniques in Problem-Solving

12:30 – 01:30

Managing ConflictSources and Nature of Conflict  Conflict and Group Performance

01:30 – 02:10

Lunch

02:10 – 03:30

Role of Communication in Conflict  How to Resolve Conflict

03:30 – 03:45

Break

03:45 – 04:00

Training Wrap-Up

04:00

End of the Day Three

DAY 4

09:00 – 09:30

Training Recapitulation for Day Three

09:30 – 10:30

Managing Change and Innovation

  • Dynamics of Change

10:30 – 10:45

Break

10:45 – 12:30

Types of Change  Leading Successful Change Initiatives

12:30 – 01:30

Overcoming Resistance to Change  Contemporary Issues in Managing Change

01:30 – 02:10

Lunch

02:10 – 03:30

Creativity versus Innovation  Stimulating and Nurturing Innovation

03:30 – 03:45

Break

03:45 – 04:00

Training Wrap-Up

04:00

End of the Day Four

DAY 5

09:00 – 09:30

Training Recapitulation for Day Four

09:30 – 10:30

Managing Time and Staff Meetings

  • Identifying and Setting Goals

10:30 – 10:45

Break

10:45 – 01:30

Prioritizing Activities

01:30 – 02:10

Lunch

02:10 – 02:45

Time Management Tools

02:45 – 03:00

Break

03:00 – 03:30

Leading and Managing Effective Meetings

03:30 – 03:45

Training Summary

03:45 – 04:00

Giving of Training Certificate Completion

04:00

End of the Course

 

Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate

 

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